SatisFacts

SatisFacts provides resident survey and reputation management solutions tailored for the multifamily housing industry. Their core services focus on capturing and analyzing resident feedback through tools like the SatisFacts Index, which benchmarks overall resident satisfaction across key attributes such as apartment appearance, maintenance service, office staff, and community experience. These services target property operations with the goal of improving resident retention, managing online reputation, and enhancing employee satisfaction. SatisFacts supports property teams by delivering real-time, actionable insights covering every stage of the resident lifecycle, helping inform operational strategies and investor reporting. The company serves a range of multifamily housing types, including conventional multifamily apartment communities, military housing, and other residential properties within the multifamily sector. Their solutions also extend to student housing, senior housing, and mixed-use developments, providing feedback and benchmarking tools appropriate to these varied community types. The SatisFacts platform integrates resident and prospect feedback to address move-ins, move-outs, and work order processes, thereby influencing resident satisfaction and vacancy rates. No specific U.S. cities, states, or regions are listed on their website. For detailed information about their services and to explore their research and benchmarking tools, visit their website at https://www.satisfacts.com.