Ellis Partners in Management Solutions (EPMS) provides services focused on evaluating and improving customer experience within the multifamily housing industry. Their core offerings include apartment mystery shops, resident surveys, and ratings and reviews, which deliver objective data on the performance of on-site leasing teams and property operations. These evaluations help multifamily housing companies enhance sales and marketing effectiveness and ultimately improve resident retention. EPMS also offers bi-monthly educational webinars and customized training programs based on client needs to support leasing staff development. EPMS serves a variety of multifamily housing types including conventional apartment communities, student housing, senior housing, and mixed-use developments. Their customer experience program integrates multiple feedback channels to provide real-time, multi-level reporting for clients to better manage resident satisfaction and operational performance. The company operates from its office in Irving, Texas, but specific city or regional market coverage is not detailed on their website. Additional information, resources, and details on their mystery shopper program and property management training services can be accessed on their website. Interested parties can explore the full range of services and contact EPMS directly at https://www.epmsonline.com.
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