Managing package deliveries in 2025 is no longer just about convenience - it’s a must-have service for renters. With e-commerce driving a surge in deliveries, residents now demand secure, 24/7 access, real-time updates, and minimal staff involvement. In fact, 55% of renters see package management as a key factor when choosing where to live, and 37% are willing to pay extra for premium handling.
Key takeaways:
- E-commerce growth: Delivery volumes have soared, with residents receiving 1–3 packages weekly.
- Top priorities: Security, flexible access, and tech-enabled solutions like smart lockers and apps.
- Theft concerns: 75% of Americans experienced package theft in 2024, making secure systems essential.
- Automation impact: Properties using smart systems report fewer thefts, higher tenant satisfaction, and reduced staff workload.
Modern systems, like automated lockers and mobile apps, are reshaping how properties handle deliveries. For property managers, staying competitive means investing in scalable, secure, and tech-forward solutions that meet residents' rising expectations.
Why Residents View Package Management as a Necessity
How Resident Package Needs Have Changed
With the rapid rise of e-commerce, residents' expectations for package delivery have transformed dramatically. What once involved a simple trip to the front desk has now become a demand for advanced, secure, and flexible systems. The surge in online shopping has not only increased the volume of deliveries but also heightened the complexity of managing them. This shift has pushed property managers to adapt to a growing need for 24/7 accessibility, enhanced security, and tech-enabled solutions.
24/7 Access and Convenience Needs
The days of traditional 9-to-5 schedules are fading, and residents' package pickup habits reflect this shift. Nearly 90% of residents use lockers weekly, and 73% report receiving 1–3 deliveries per week [7]. This highlights the growing demand for round-the-clock access to accommodate varying schedules.
Advancements in technology have set new standards for convenience. Real-time updates and digital tracking are now expected [6]. Features like smart lockers and automated package rooms allow residents to retrieve packages at any time, without relying on staff. These solutions not only provide flexibility but also ensure a seamless and secure delivery experience, which has become a key aspect of modern living [5].
Security and Less Staff Help
Package theft has become a major concern in the United States, reshaping how residents view delivery security. In 2024, almost 75% of Americans reported experiencing package theft, with 40% of incidents occurring within the past year. This affected more than 58 million people [4].
With theft on the rise, security has become a top priority. Seventy-six percent of residents now express interest in secure, 24/7 package access [8]. Traditional methods, like leaving packages in lobbies or with front desk staff, no longer meet these heightened expectations.
A real-world example from Kansas City, Missouri, illustrates this shift. Plaza Hills, managed by FirstService Residential, faced persistent theft issues despite having perimeter fencing and electronic gates. Packages left in open areas made the property a target, resulting in costly gate repairs. However, the installation of lockers in 2024 successfully eliminated theft while simplifying property management [4].
"This was a very meaningful success for us, being able to solve such a significant package theft issue. The [Homeowner's Association] board is happy we're not incurring unexpected expenses for repairs, and the residents are relieved and thrilled with the new package system. Everyone wins…except the thieves." - Marissa Greene, Property and Portfolio Manager at FirstService Residential [4]
Beyond theft prevention, residents also want uninterrupted updates on their deliveries to stay informed at all times.
Real-Time Updates and Clear Information
Today’s residents expect instant digital notifications and detailed tracking for every delivery. They want immediate alerts when packages arrive, precise tracking details, and the ability to manage their deliveries through mobile apps. The demand for transparency has grown significantly, with residents now looking for specific delivery windows, real-time status updates, and notifications when items are ready for pickup.
Technology plays a critical role in meeting these expectations. For example, in July 2025, PackageX revealed that their computer vision technology automates 92% of manual package processing tasks. This innovation not only prevents lost items but also reduces operational costs for residential buildings. The system’s real-time notifications and tracking features enhance the overall delivery experience [9].
These evolving needs have set a new benchmark for package management in multifamily communities. Properties that fail to deliver secure, convenient, and tech-integrated solutions risk falling behind in resident satisfaction and retention.
Key Features of Modern Package Systems
Modern package management systems go beyond simple storage solutions. They combine security, convenience, and efficiency to meet the growing delivery demands of residents while easing the workload for property managers. Let’s break down the standout features that make these systems indispensable for modern living.
Automated Lockers and Smart Package Rooms
Smart lockers have quickly become a favorite among residents, with 78% preferring them as their primary delivery option [3]. These lockers provide secure, individual compartments accessible through codes or mobile apps, eliminating the need for staff involvement. They also ensure around-the-clock access, meeting the demand for secure and flexible delivery options.
The impact on property management is significant. For example, Jamboree Management reported a reduction of up to 24 staff hours per week after introducing smart lockers, while package theft across their properties was completely eliminated [3]. This freed-up time allows staff to focus on more critical tasks, such as enhancing resident services and maintaining the property.
For communities struggling with package security, smart lockers offer a reliable solution. Winther Investment, for instance, replaced their off-site delivery system with smart lockers across 11 properties, completely transforming how they handled deliveries. Christopher Young, Regional Supervisor at Winther Investments, shared:
"truly got us out of the package business; we are literally making our residents happier with this amenity." [3]
Smart package rooms take this concept a step further. With 2-3 times the capacity of traditional lockers, they can accommodate oversized packages, multiple deliveries, and various package shapes without the size limitations of individual compartments [11]. This flexibility makes them ideal for properties with high delivery volumes or residents who frequently receive large items.
Reliability is another key factor. Modern systems boast uptime rates of 99.9%, ensuring residents can access their packages whenever they need them [10]. This 24/7 availability has become a non-negotiable feature for today’s fast-paced lifestyles.
Mobile App Features and Self-Service Options
Beyond physical systems, mobile apps have become an essential part of package management. These apps give residents full control over their deliveries, offering features like instant notifications, real-time tracking, and self-service pickup options. This digital integration ensures a seamless experience from delivery to retrieval.
Self-service options also ease the burden on property staff. For example, Crown Residential Associates adopted Fetch’s off-site package solution, which not only addressed security concerns but also freed up space that was converted into amenities residents wanted. This change led to a noticeable boost in resident satisfaction [2].
Off-site package services can also save significant time for property management teams, with some reporting up to 30 hours saved per week [2]. This allows staff to focus on more meaningful tasks, such as building a stronger sense of community and improving the property.
Mobile apps also enhance communication between residents and property managers. Features like instant notifications and feedback collection streamline interactions, creating a better overall experience for residents [2].
Systems That Handle More Packages
With the continued growth of e-commerce, package volumes are skyrocketing. In 2024 alone, e-commerce sales increased by 9.5% year-over-year, leading to a surge in deliveries to multifamily properties [1]. Modern package systems must be equipped to handle this rising demand without compromising service quality or overloading staff.
Scalability is now a top priority. 55% of residents consider package management services a deciding factor when choosing a place to live, and 37% are willing to pay extra for premium package handling [1]. This shift highlights how package management has evolved into a competitive advantage for properties.
Advanced systems address these challenges with features like off-site storage and scheduled deliveries. Real-time tracking and delivery scheduling reduce the strain on staff by automating routine tasks and empowering residents with self-service options.
These systems go beyond basic lockers, incorporating advanced tracking tools, automated sorting, and flexible storage solutions that adapt to varying delivery patterns. Properties that invest in scalable systems are better positioned to handle future growth while maintaining top-tier service.
Additionally, modern systems often include eco-friendly features. These can range from optimizing delivery routes to reducing packaging waste and supporting consolidated deliveries, helping communities minimize their environmental footprint.
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Research Data and Survey Results
The data below highlights the shifting needs in package management and the growing appeal of automated solutions. Surveys reveal a clear demand for improved features, frustrations with outdated systems, and the benefits brought by automation.
Key Resident Trends and Numbers
Recent research shows that 84% of tenants prioritize secure, self-service, 24/7 package access, with 31% willing to pay an extra $5–$10 per month for such convenience [16]. Additionally, 90% of apartment residents receive at least one package per week, while some handle seven to ten packages weekly [15]. The demand for faster delivery is also evident - nearly 80% of customers prefer retailers offering same-day delivery, and 61% of millennials and Gen Z consider it a key factor in their shopping decisions [12].
While these trends highlight growing expectations, they also underscore the challenges that traditional systems face.
Daily Problems and Their Effects
Older package management methods come with their share of headaches. For instance, 20% of tenants are dissatisfied with how packages are currently handled [13]. Package theft is a major issue, with an estimated 110 million packages stolen in 2023, marking a 5% rise from the previous year [15]. This has left 65% of Americans increasingly worried about package theft, and 35% actively seeking safer delivery options [15]. On top of that, inefficiencies like misdeliveries and delays have further eroded resident satisfaction.
Before and After Automation Comparison
Shifting to automation has brought noticeable improvements. A study in Seattle revealed that parcel lockers cut delivery times by 50% and reduced curb dwell time by a third [14]. The response from residents has been overwhelmingly positive - 96% reported satisfaction with locker systems, citing ease of use and fewer missed or stolen deliveries [14].
Real-world examples highlight these benefits. Winther Investment, Inc. installed Parcel Pending locker systems across 11 properties, significantly reducing complaints about late, lost, or stolen packages [15]. Similarly, FirstService Residential in Kansas City, Missouri, introduced an outdoor locker system with 25 units, effectively curbing package theft and boosting resident satisfaction [15].
This data makes it clear: automated package management systems not only address the shortcomings of traditional methods but also enhance tenant happiness and streamline operations.
Action Steps for Property Managers
To keep up with the expectations of today’s residents, property managers need to invest in reliable, automated systems and stay on top of industry trends. Modern package management systems make a big difference.
Choosing Systems That Stand the Test of Time
The way packages are handled is evolving quickly. To stay ahead, it’s crucial to choose systems that can grow with your needs, last over time, and adapt to changing demands. Here are four key areas to focus on:
- Scalability: With e-commerce booming, your system must handle increasing package volumes without breaking down. On average, Americans receive over 60 packages each year, and that number is even higher in major cities [17].
- Durability: Look for systems designed to handle daily use for years with minimal issues or downtime [8].
- Flexibility: Modular systems that can fit different building layouts and meet various resident needs are a smart choice [8].
- Support: A good provider doesn’t just sell you a system - they offer ongoing training, troubleshooting, and updates to keep things running smoothly [8].
Investing in these features can pay off. Properties offering valuable amenities like secure package management often see lease renewal rates increase by up to 20% [8]. Plus, 76% of residents are interested in 24/7 package access [8]. Once you’ve chosen a dependable system, automation can take your efficiency to the next level.
Automating Package Management
Manually managing packages can overwhelm staff and frustrate residents. Automation simplifies this process by logging deliveries, sending reminders, and tracking unclaimed items [17]. This reduces the time front desk staff spend sorting packages or chasing down residents.
Cloud-based tools make it even easier by offering administrative controls and analytics dashboards, cutting down on hands-on tasks [17]. Automated systems also improve security, using one-time passcodes for access so there’s no need to worry about lost keys or unauthorized entry [17].
The results speak for themselves: 84% of property managers report better tenant satisfaction after implementing software solutions, and turnover rates drop by 40% [18]. With less time spent on packages, staff can focus on more meaningful tasks like building community and maintaining the property.
Staying Informed Through Big Multifamily Vendors
Beyond automation and hardware, staying informed is critical. Keeping up with package management trends helps property managers make smarter decisions. Platforms like Big Multifamily Vendors provide the insights needed to stay ahead.
This resource offers up-to-date content on new trends and successful practices, along with a private archive of reference materials. It also connects property managers through a community where they can share experiences and learn from each other.
Considering that 55% of residents see package management as a key factor when choosing a place to live [1], staying informed is a must. The platform’s vendor directory saves time by listing reputable companies, while email newsletters keep subscribers in the loop about new developments. With 37% of residents willing to pay extra for premium package handling [1], knowing about the latest features can open up revenue opportunities.
Conclusion: Meeting Modern Resident Needs
The way properties handle package management has evolved significantly, and those that keep up with these changes are more likely to succeed, while others risk falling behind. With e-commerce continuing to expand, the number of packages arriving at properties is increasing at a staggering pace.
Many residents now see package management as a must-have service, with some even willing to pay extra for premium handling. This aligns with earlier findings that highlight how package management is becoming just as important as amenities like gyms or pools.
Modern solutions, such as 24/7 access, automated systems, and real-time notifications, not only meet resident expectations but also improve operational workflows. When residents can pick up their packages on their own schedule - without being limited by office hours or overburdened staff - it leads to higher satisfaction. This change benefits both residents and property managers, paving the way for smoother operations in the future.
Experts in the field are already forecasting that by 2025, the quality of package management will play a critical role in tenant retention and rental pricing. Properties that provide hassle-free package handling tend to keep tenants longer, attract high-quality residents, and justify higher rents.
To keep up with the increasing volume of deliveries, especially during busy times like the holidays, adopting scalable, tech-forward solutions is becoming more important than ever.
As discussed earlier, integrating advanced technology is key to meeting residents' expectations and fostering a sense of community. By addressing these needs, properties can create stronger connections with residents and deliver the lifestyle they’re looking for [1].
FAQs
How do modern package management systems help prevent package theft, and what technologies make them effective?
Modern package management systems tackle package theft head-on by blending cutting-edge security tools with modern technology. Some standout features include real-time tracking, secure access controls like keycards or facial recognition, and smart package rooms outfitted with surveillance cameras. These measures help ensure packages are delivered and stored safely, significantly lowering the chances of theft.
On top of that, smart notifications instantly inform residents when their package has been delivered, enabling quick pickup. With 24/7 monitored access and reduced chances of human error, these systems provide a safer and more reliable delivery process for everyone involved.
How do automated lockers and smart package rooms improve security and efficiency for residents and property managers?
Automated lockers and smart package rooms bring a new level of convenience and security to managing deliveries. By automating the process, they lighten the load for property staff, simplify how packages are handled, and make it easy for residents to pick up their deliveries whenever it suits them. This not only cuts down on delays but also boosts overall satisfaction for everyone involved.
When it comes to security, these systems offer access-controlled compartments that keep packages safe from theft or unauthorized access. Residents can feel confident knowing their deliveries are secure, while property managers deal with fewer complaints and enjoy a more organized setup. The result? A smoother, more dependable way to handle packages for all parties.
How has e-commerce growth shaped residents' expectations for package management systems in 2025, and what key features do they value most?
The surge in e-commerce has completely reshaped how people think about managing their deliveries. Convenience and security have become non-negotiable. By 2025, residents are looking for round-the-clock access, secure storage options, and real-time updates to keep their deliveries safe and hassle-free.
On top of that, there’s a growing need for systems that require little to no staff involvement while efficiently managing the ever-increasing flow of packages. These features align with the fast-paced lifestyles of today, offering residents both ease and confidence when it comes to receiving their packages.
